Free shipping on All Orders. No Minimum Purchase
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Customer Service: support@pawcrystal.com
Free shipping on All Orders. No Minimum Purchase
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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1. Receiving Your Text and Images: We begin by collecting all the text and images you provide. Our team carefully reviews your materials to ensure they are suitable for engraving.
2. Image Editing and Enhancement: Next, we crop and edit your images to fit perfectly into the crystal. If the image quality is not ideal, we use advanced AI tools to enhance it at no extra cost, ensuring the best possible outcome.
3. Engraving Process: Once the images are processed, we send them to our production team. Using precision laser technology, we engrave your photo and text into the crystal, capturing every detail.
Final Touches: After engraving, we place your crystal into a beautiful gift box. If you’ve chosen a light base, we include it as well to enhance the display of your crystal.
4. Shipping: Finally, we call our carrier to pick up your package and ship it directly to you. We take care of every detail to ensure your custom crystal arrives in perfect condition, ready to be cherished.
Customization takes 1-3 business days.
Shipping time is around 7 business days.
Total delivery time: approximately 10 business days. .
Faster delivery is possible, but during peak season, it may take longer. .
At PawCrystal, we take pride in the quality of our custom products. As each item is uniquely made to order, we do not support returns on custom products
.However, your satisfaction is our priority. If there is an issue with your order due to an error on our part, we are committed to making it right. In such cases, we offer a full refund or the option to have your product remade to meet your expectations. Our goal is to ensure that you are completely satisfied with your custom crystal creation.
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